http://www.linkedin.com/in/rajeshnautiyal

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Ø       Senior Enterprise support account manager with 20 years of experience in the Software, Financial, Healthcare, Telecom and Higher Education Industries. 

Ø       15 years of hands on experience on IT projects and managment of underline software, database and networking technologies.

Ø       Lead Architect for data monetization and tonnage management. Designed and deployed Wi-Fi Offloading, Web optimization and Video Proxy services for 3G/LTE network.

Ø       Expertise in managing  Enterprise and Telecom customers. 90%  success in  repeat  account services.

Ø       10 plus years of onsite consulting and system engineering   experience.  Guided leadership teams on projects, cost analysis and benefits.

Ø       Expert understanding of following  network protocols , HW , SW  and tools :-

Network Protocols -TCP/IP, UDP, SMTP, HTTP, SMPP, SIP, LDAP, RTSP, RADIUS, SNMP, Diameter, SSH, SSL, SS7, SIGTRAN, HTTP, CSS ; Streaming protocols- AHLS, MSS, RTSP, RTMP  and MPEG DASH ; Network  Technology – Firewall , Routing , LAN/WAN ,security ,DdoS ,FIPS; Load Balancer/ADC - F5 (LTM,GTM,Viprion) ,  Netscaler ; Hardware- IBM, SUN, HP; Storage  -EMC, LSI, SUN, NetApp; OS – Linux and Unix ;Codecs – MPEG4 ,M2TS ,AAC; QXDM ,Test tool – IXIA ; Analytics and Monitoring  – Avvasi , Netscout and VSS ; OSS/BSS;  High Availability design ;Virtualization, NFV ,SDN,Cloud ; DRA and  PCRF/PCEF design;OTT Video management ; DPI ; Video QoS ; IPTV ; Video Analytics ;IPV6 ;

 

Citrix Systems: Enterprise Support Account Manager – Netscaler Cloud Networking                                     Aug 2015 - Cont

Ø       Currently managing 11 Enterprise accounts  (Wal-Mart, JPMorgan Chase, TD Ameritrade, Anthem, USDA….)

Ø       Managing in service technical issues related to Netscaler and SD WAN flagship Citrix products.

Ø       Creating formal relationships with key decision makers and serving as external spokesperson for Citrix

Ø       Seeks feedback from the customer to enhance the product functionality.

Ø       Collaborate with Citrix Engineering and Product team to provide best customer service to managed accounts. 

Ø       Maintaining relationships with technical resources at all levels of a customer organization.

Ø       Provided technical account and situation management to focus and coordinate information and resources to address issues in the field, by delivering feedback and recommendations for service delivery issues to the appropriate members of virtual teams.

Ø       Work with customers to execute Proof of Concepts and Pilot projects to meet their goals.

Ø       Produced and delivered onsite operations and planning presentations for all of my customers, which helped customers understand their contract and how they could benefit.

Ø       Conducting quarterly review with customers to go over issues, bugs, enhancements and new features.

Ø       Keeping the customer expectation aligned with engineering delivery.

Ø       Citrix product technical expertise

o Expert knowledge of all facets of Citrix NetScaler and NetScaler Gateway ADC

o In depth knowledge and troubleshooting of Web technologies, protocols and
specifications used to support their delivery (such as HTTP, DNS, SSL & PKI)

o Expert knowledge and troubleshooting skills of SSL/PKI, authentication mechanisms
and protocols (LDAP, Kerberos, RSA, Radius).

o In depth knowledge of L2/L3 Switching and Routing and related protocols.

o In depth knowledge of Citrix product suite (XenApp and the ICA protocol,
XenMobile, WebInterface/Storefront)

o In depth knowledge of Linux/BSD/UNIX systems implementation and
troubleshooting, including shell scripting.

o Strong knowledge of Virtualizations technologies (XenServer and VMware)

o Support of Netscaler VPX in Azure/Amazon cloud.

o Perform malware analysis/cyber threat review and monitor for vulnerabilities with execution policy and WAF.

o Collaborate with Governance, Risk, Compliance and IT departments to develop, review, and enforce security policy and procedures.

 

 

Sprint Nextel: Telecom Design Architect – CTO  (EPC Core)                                                                                 Mar 2011 - Jul 2015

Ø       Design and development of web and Video strategies to manage bandwidth on 3G and LTE networks. Saved 18% tonnage.

Ø       Designing EPC core architecture for 33 Video GW data centers and 2 Core Analytics center in  5 months

o Designed Network architecture for each video GW (VLAN , Ports , BW ,Cabling ,FW  rules)

o Integrated 150  IBM Blade center HT chassis in 33  sites

o Integrated 100  IBM/Netapp  NAS – N3400 Storage in 33 sites

o Integrated 66 F5 Viprion Load balancers.

o Firewall rules for 33 sites – Data communications , management communication ,Alarms communications  (SNMP) , Operational Management communications (OM/SNMP)

o Security scan and vulnerability fixes for 1500 HS22/HS23 blades and other X IBM servers running Linux OS.

o Integration and Management of  F5 Viprion and  Cisco Nexus 7K

o Integration of  Analytics tools for QoS measurements

o Firmware and Software upgrades (IBM ,Dell , HP F5 , Red hat )

o Caching/Storing of CDN content. Stored 40% of Video traffic.

o Cached popular video contents in  IBM storage  to help cut cost on backhaul and RAN

Ø       EPC core DRA and PCRF design for price plan based service. Achieved intelligent user based policies and managed user’s QoE efficiently. End goal was better user experience.

o Designed Geo redundant PCRF network.

o Designed PCEF and PCRF/DRA mapping.

o Gx interface integration and verification of flows (CCR / CER /RAR/ UDR/DWR /SNR.)

o Tested end to end Policies for mobile users as per price plan

o Failover testing for service impact

Ø       Launched CIPA (Child Internet Protection Act) functionality to meet FCC requirement.

Ø       Wrote business cases, solved business problems through innovation and evaluated new technologies – SDN/NFV, IMS, VoIP, and Internet encryption (HTTP 2.0).

Ø       Big data Video Analytics for Key data centers.

o Integrated Avvasi Video Analytics solutions to get real time insight of  Video watching users , devices , destinations and geographies

o Data analysis from Netscout, Avvasi and WNG probes.

o Defined strategies and formulated plan according to subscriber behavior.

Ø       Design and integration IPv6 device support.

o Defined requirements for Video GWs to support IPv6/IPv4 devices.

o Wrote test plans for verifying IPv6 functionality and impact on monetization.

o Integration of IPv6 interfaces in Video GW and F5 Viprion.

Ø       Demonstrated QoE impact of   Sprint Video solution to CEO Dan Hesse and his executive team and got approval for major QoE based video service.

Ø       Helped Sales team for technical presentations of products. Did several demos of product, performed on site customer training for architecture and end to end flows.  Won several multimillion projects in NA.

Ø       Key contributor in 2 startups. Started these organizations pre project phase and helped them set up functional network with millions of subscribers.

 

Ø       Ericsson: SME- (Mobile Messaging)                                               Jan 2011 - Mar 2011

Ø       Comverse: Sr. Systems Manager -(Mobile)                            Jun 2001 - Jan 2011

Ø       Cisco: Network Engineer – Network Operations                                             Feb 2001- May 2001

Ø       Comverse: Systems Engineer                            Jan1999 - Feb 2001

 

Patents

Ø       A method and procedure to minimize HLR/HSS query for multiple SMS deliveries

Ø       Wireless communication system to push policy rules to network elements

Ø       Selection and allocation of predefined RF band(s) for VoLTE services in the LTE network

Ø       QCI policy control for mobile terminated VoLTE and Wifi calls based on P-ANI header, RAT selection and network congestion.

Ø       Method and procedure to instruct mobile devices to use CDMA for voice and not use Voice over LTE in certain markets where LTE is available

Ø       Method and procedure to reduce interrogation queries for SMS delivery receipt in CDMA network.

 

Honors and awards

Ø       Sprint i-Recognize  - Do it Now award – 2014

Ø       Sprint i-Recognize  - Excellence award - 2014

Ø       Sprint i-Recognize - Demonstrate teamwork and camaraderie – 2014

Ø       Sprint i-Recognize  - Filing Patents  - 2013 ,2014, 2015

Ø       Comverse  - Key Contributor award  - 2002,2005,2010

Ø       Comverse  - President award  - 2010

 

Education B.E. (Bachelor of Engineering) from G.B. Pant. Engineering College, U.P India               1991 -1995

Linkedin http://www.linkedin.com/in/rajeshnautiyal